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Front-of-house care, not an inbox

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On-site QRPublic reviewPrivate noteWeekly analysis

Free · 20 minutes · No contract

Live demo

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Downtown · Front desk

How would you like to tell us?

Try the three paths.

Public

50%

All good

29%

Private

21%

What this is not

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  • Not a review tool

    Before they leave, guests choose among three options. We don’t manage comments.

  • Not SEO

    Your ranking improves from the experience your guests share. We don’t sell ranking.

  • Not a long-term contract

    QR in minutes. Enterprise platform, month to month.

  • Not an empty dashboard

    In one minute you know: what’s fine, what hurts, and which guests were recovered.

When they leave your place

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  1. 01

    Happy guests leave with no review. Everyone else goes to Google.

  2. 02

    Most software catches complaints—and ignores the guests who’d recommend you.

  3. 03

    You don’t know why next door ranks better; we tell you why.

The loop

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  1. 01

    Print QR

    One per location. Optional per person.

    See which location and who get scanned.

  2. 02

    The guest chooses

    Google, private note, or all good—same screen.

    The guest chooses

    Tap a path

    All three doors open. Including for unhappy guests.

  3. 03

    Attend this week

    Tickets, themes, and quotes to act now.

    Public

    50%

    All good

    29%

    Private

    21%

    Wait at reception

    Medium

    Who’s fine, who’s hurting, who still needs care.

After the visit

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Guest voice

Topics that hurt (and help)

Grouped so you know what to fix this week.

Food quality

23 mentions

“They served us cold food, sent it back twice.”

Staff

Seating

Nearby

Compare next door

Add it, run the report, see the same themes.

Zerdo · 0.8 mi

4.1★ · Google · Yelp · TripAdvisor

Competitor report

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Free · 20 minutes · No contract

Weekly care

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  1. 01

    Ranking and review volume

    How you’re seen and how many reviews you have.

  2. 02

    Multi-platform: Google, Yelp, TripAdvisor

    All your reviews in one place.

  3. 03

    Guest voice

    What hurts—in the guest’s words.

  4. 04

    History

    Market and location trends.

  5. 05

    Next 12 months

    We forecast how your ranking improves with the operations changes we suggest.

Who this is for

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A fit

  • Restaurants
  • Bars and cocktail bars
  • Cafés
  • Hotels
  • Clinics
  • Salons
  • Retail shops
  • Multi-location brands

Not a fit

  • Ads and inbox
  • Pure e-commerce
  • Lead-gen with no front of house

If you only grow with ads and inboxes, this isn’t for you.

FAQ

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We already use cards or a Google link.

Cards skew negative. Here: three doors at once, no star filter. Anyone can still go to Google.

Is this another survey?

No. Three destinations. Public and all-good in seconds; private is a short chat.

Do you pull our Google reviews?

Yes—plus Yelp/TripAdvisor when connected. New on-site reviews too.

Do you look at competitors?

Yes. Search nearby, add them, run the same theme report.

Can a branch manager run this?

Yes: their location, tickets, guest voice, nearby competitors. Owners see the whole org.

Is this review gating?

No. Gating asks for a rating, then sends only happy guests to Google. Here: no filter—three open doors; the guest chooses.

Is sending guests to Google illegal?

No. No paid or fake ratings. Google forbids gating; we keep Google open. Not legal advice.

Is this SEO?

No. We don’t sell ranking.

What happens on the call?

We open your report (themes and, if useful, one nearby) and pick one thing this week. Free.

Will you email or text customers?

No. Only when they scan your on-site QR.

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Free · 20 minutes · No contract

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GREHUS SAS BIC is constituted in Ecuador and operates under the control of the Superintendencia de Compañías, Valores y Seguros. Elia is a product of GREHUS SAS BIC.

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