Guest voice
Topics that hurt (and help)
Grouped so you know what to fix this week.
Food quality
23 mentions
“They served us cold food, sent it back twice.”
Staff
Seating
Front-of-house care, not an inbox
Catch the guest before a 1-star
For in-person businesses: restaurants, bars, cafés, hotels, clinics, salons, and shops.
Three options: public review, private note, or all good—no review. Your guest chooses. Weekly analysis of you and your competitors.
On-site QRPublic reviewPrivate noteWeekly analysis
Free · 20 minutes · No contract
Live demo
Downtown · Front desk
How would you like to tell us?
Try the three paths.
Public
50%
All good
29%
Private
21%
What this is not
Not a review tool. Not SEO. Not an annual contract.
Three options on one screen. Then instant insight for your business.
Not a review tool
Before they leave, guests choose among three options. We don’t manage comments.
Not SEO
Your ranking improves from the experience your guests share. We don’t sell ranking.
Not a long-term contract
QR in minutes. Enterprise platform, month to month.
Not an empty dashboard
In one minute you know: what’s fine, what hurts, and which guests were recovered.
When they leave your place
Damage hits when the guest is already gone
Other platforms reply to bad reviews; we prevent them by improving the on-site experience.
01
Happy guests leave with no review. Everyone else goes to Google.
02
Most software catches complaints—and ignores the guests who’d recommend you.
03
You don’t know why next door ranks better; we tell you why.
The loop
Scan. Choose. Attend.
On-site QR. Three doors. No star filter. Themes and tickets for the team.
- 01
Print QR
One per location. Optional per person.
See which location and who get scanned.
- 02
The guest chooses
Google, private note, or all good—same screen.
The guest chooses
Tap a path
All three doors open. Including for unhappy guests.
- 03
Attend this week
Tickets, themes, and quotes to act now.
Public
50%
All good
29%
Private
21%
Wait at reception
MediumWho’s fine, who’s hurting, who still needs care.
After the visit
What guests say—and what next door is winning
Themes and quotes from your reviews. Add a nearby place and compare the same map.
Nearby
Compare next door
Add it, run the report, see the same themes.
Zerdo · 0.8 mi
4.1★ · Google · Yelp · TripAdvisor
Competitor report
See your report. Pick one thing this week.
Free · 20 minutes · No contract
Weekly care
What to work on this week
In one place: reviews received, guest feedback, and how to improve operations. One location or many—together.
01
Ranking and review volume
How you’re seen and how many reviews you have.
02
Multi-platform: Google, Yelp, TripAdvisor
All your reviews in one place.
03
Guest voice
What hurts—in the guest’s words.
04
History
Market and location trends.
05
Next 12 months
We forecast how your ranking improves with the operations changes we suggest.
Who this is for
If your business is in-person and people find you on Google, this is for you
In-person businesses—with one or many locations anywhere in the country.
A fit
- Restaurants
- Bars and cocktail bars
- Cafés
- Hotels
- Clinics
- Salons
- Retail shops
- Multi-location brands
Not a fit
- Ads and inbox
- Pure e-commerce
- Lead-gen with no front of house
If you only grow with ads and inboxes, this isn’t for you.
FAQ
Common questions
We already use cards or a Google link.
Cards skew negative. Here: three doors at once, no star filter. Anyone can still go to Google.
Is this another survey?
No. Three destinations. Public and all-good in seconds; private is a short chat.
Do you pull our Google reviews?
Yes—plus Yelp/TripAdvisor when connected. New on-site reviews too.
Do you look at competitors?
Yes. Search nearby, add them, run the same theme report.
Can a branch manager run this?
Yes: their location, tickets, guest voice, nearby competitors. Owners see the whole org.
Is this review gating?
No. Gating asks for a rating, then sends only happy guests to Google. Here: no filter—three open doors; the guest chooses.
Is sending guests to Google illegal?
No. No paid or fake ratings. Google forbids gating; we keep Google open. Not legal advice.
Is this SEO?
No. We don’t sell ranking.
What happens on the call?
We open your report (themes and, if useful, one nearby) and pick one thing this week. Free.
Will you email or text customers?
No. Only when they scan your on-site QR.
50 businesses. Free report. One call.
We open themes—and one nearby if it helps—and pick one thing this week.
Free · 20 minutes · No contract
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GREHUS SAS BIC is constituted in Ecuador and operates under the control of the Superintendencia de Compañías, Valores y Seguros. Elia is a product of GREHUS SAS BIC.