Front-of-house care, not a review inbox
Catch the guest before they type a 1-star
For in-person places — restaurants, bars, cafés, hotels, clinics, salons, and shops.
Loved it goes to Google in seconds. Could be better becomes a private recovery ticket. Loyalty is weekly care, not a reply two days later.
Free · 20 minutes · No contract
Live demo — tap it
Downtown · Front desk
How was your experience today?
Stats update as you try both paths.
Loved rate
75%
Improve rate
25%
Tickets created
6
What this is not
Not a review tool. Not an SEO agency. Not a Birdeye contract.
Elia is the split at the door — and the weekly habit of attending guests so Google has something true to show.
Not a review tool
We split the guest before they reach Google. We do not exist to manage 1-stars after they post.
Not an SEO agency
How you show up follows guests you actually attended. We do not sell ranking.
Not a Birdeye-class contract
QR on-site, live in minutes, month-to-month. No enterprise suite to justify a year of invoices.
Not a yearly CS program
A weekly habit: who left happy, who is hurting, who you still have not attended.
After they leave
The damage happens when the guest is already gone.
Most tools help you respond after a 1-star. Elia catches them while they are still in front of you.
01
Happy guests walk out with no review. Unhappy guests go straight to Google.
02
Cards and inboxes mostly hear complaints — you miss promoters and the chance to recover in private.
03
You cannot attend a location or a person you cannot see this week.
The loop
Scan. Split. Attend this week.
QR on-site. Loved goes to Google. Hurt stays private. Your team sees who still needs care.
- 01
Print QR
One code per location. Optional codes per team member — reception, floor, room, or counter.
See which location and which person get scanned — not one generic link.
- 02
The guest splits
Loved it sends them to Google. Could be better starts a short AI chat — private, on their phone.
The guest chooses
Tap a path to try it
Public love or private recovery — before a 1-star is typed.
- 03
Attend this week
Tickets with severity, themes, and a daily action plan — before a one-star review goes public.
Loved it
75%
Could improve
25%
Tickets today
6
Wait time at reception
MediumWho left happy, who is hurting, who you still have not attended.
See your report. Pick one thing to attend this week.
Free · 20 minutes · No contract
Weekly care
The report is who still needs care this week — not a vanity dashboard
The same walkthrough we do on the call: stars, sources, topics, history, next twelve months. Illustrative, not a ranking promise.
01
Stars and volume
Rating and review count — the surface guests already see.
02
Where they come from
Google, Yelp, TripAdvisor — which platform is actually feeding your name.
03
What they talk about
What they celebrate and what is hurting, in their words.
04
History
Quiet months, spikes, rating drift — the rhythm of the place.
05
Next 12 months
This pace versus catching happy guests and recovering the unhappy ones.
Who this is for
If growth is the door and Google, this is for you
In-person businesses where the guest stands in front of you.
A fit
- Restaurants
- Bars and cocktail bars
- Cafés
- Hotels
- Clinics
- Salons
- Retail shops
Not a fit
- Ads-and-inbox businesses
- Pure e-commerce
- Lead-gen with no front of house
If your growth is ads and inboxes, this is not for you.
FAQ
Common questions
We already use review cards or a Google link.
Cards skew negative. Elia splits the guest: fans to Google, problems to your team in private — before they post.
Is this another survey?
No. Two buttons. Happy guests are done in seconds. Unhappy ones get a short AI chat — not twenty questions.
Do you pull our existing Google reviews?
Yes. The reputation report can show public reviews you already have, plus new ones earned on-site. We still catch bad experiences before they go public.
Is sending guests to Google illegal?
No. It is not a crime to send a guest to Google Reviews, and we do not pay for ratings or post fake ones. Google’s own policy is stricter than the law: they forbid review gating — asking how it went, then sending only happy guests to Google and keeping the rest private. That can get reviews removed or a Business Profile limited. It is not jail. Guests can still find you on Google and post if they want. This is not legal advice.
Is this SEO?
No. We do not sell ranking. How you show up on Google follows guests you actually attended this week.
What happens on the call?
We are looking for 50 in-person businesses. On the call we open your report and pick one thing to attend this week. Free. The only thing we need is that conversation.
Will you email or text our customers?
No blasts. Capture happens on-site when they scan your QR.
50 in-person businesses. Free report. One call.
Restaurants, bars, cafés, hotels, clinics, salons, shops. We open your report and pick one thing to attend this week.
Free · 20 minutes · No contract
© 2026 GREHUS SAS BIC. All rights reserved.
GREHUS SAS BIC is constituted in Ecuador and operates under the control of the Superintendencia de Compañías, Valores y Seguros. Elia is a product of GREHUS SAS BIC.